Terms and Conditions
DESCRIPTION, SPECIFICATION AND PRICE OF THE GOODS
1.1 All goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Supplier will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
1.2 The description, specification and price of the goods you order will be as shown on this Site at the time you place your order.
1.3 Supplier policy is to improve its products continually, and so reserves the right to make minor changes to the specification of the goods without affecting their function, quality or price.
1.4 Every effort will be made to ensure that prices shown on this Site are accurate at the time you place your order. If an error is found prior to despatch of the goods, Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
1.5 In addition to the price, you will be required to pay a delivery charge for the goods, as shown on the Site concerning delivery. While every effort will be made to ensure that goods ordered for next day delivery will be dispatched on the same day as the order (provided orders are received before 2pm on the day of order), in some circumstances if payments are made by credit or debit card and there is a delay in processing or clearing the payment, the goods will be dispatched on the first business day following the day on which the credit card payment has cleared.
1.6 The price of the goods and delivery charges are PLUS VAT, where applicable, as shown on this Site.
1.7 Where the goods are supplied for export from the United Kingdom, you will be liable for any shipping and insurance charges as agreed with Supplier, and responsible for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any duties on the goods.
WARRANTY AND LIABILITY
5.1 All goods supplied by Ground Control are warranted free from defects in workmanship or materials for a period as shown in the Supplier on this Site. This warranty does not affect your statutory rights as a consumer.
5.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with Supplier instructions, or any alteration or repair carried out without Supplier approval.
5.3 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should contact us by phone, or notify us by post or email at the address or email address shown below.
5.4 If you are not purchasing the goods as a consumer, we will not be liable for losses relating to any business (such as lost profits or consequential loss) which arise from any failure by ground control to supply the goods in accordance with the contract.
Ground Control is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Ground Control may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.